Frequently asked questions
How I can update the Software?
* For the Plus Model for ISTAR Receivers
Press Menu----> Network----> Network Setting----> D net Update----> Press the Red button to Start the update .
* For the OTT ZEED Model for ISTAR Receivers
Press Menu----> Network----> D net Update----> Press the Red button to Start the update
* For the Classic and Mega Models for ISTAR Receivers
Press Menu----> upgrade ----> Online Update----> Press the Red button to Start the update .
How to Add Favorite Channels List ?
What is the channels list ?
-If the equipment is not operating (Defective) we can exchange it for you.
We accept Returns within 3 days of the customer receiving the item, but the Buyer should pay the return shipping cost & Item must be sent back in Original Condition ,
-No return accptable
We are Support Istar
We are Supporting our Customers, We don't Guarantee iSTAR products that purchased from other dealers
We ship the item the Next day after the payment has been received, If there is a delay in the shipment, we will notify the buyer immediately. We use PostCanada mail.
Delivery Times are different depending on the shipment methods, postCanada takes 2-3 business days around Ontario; another pronvice mail takes 7-10 business days. The delivery times is up to the post office, For the Codes, you will receive it by Email within one hour during our work hours
( Eastern Time) . If you buy it after work hours, you will receive it the next day