FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

Still got questions? Contact us>

Frequently asked questions

How I can update the Software?


* For the Plus Model for ISTAR Receivers Press Menu----> Network----> Network Setting----> D net Update----> Press the Red button to Start the update . * For the OTT ZEED Model for ISTAR Receivers Press Menu----> Network----> D net Update----> Press the Red button to Start the update * For the Classic and Mega Models for ISTAR Receivers Press Menu----> upgrade ----> Online Update----> Press the Red button to Start the update .




How to Add Favorite Channels List ?





What is the channels list ?





Returns/Exchange policy


-If the equipment is not operating (Defective) we can exchange it for you. We accept Returns within 3 days of the customer receiving the item, but the Buyer should pay the return shipping cost & Item must be sent back in Original Condition , -No return accptable




We are Support Istar


We are Supporting our Customers, We don't Guarantee iSTAR products that purchased from other dealers




Shipping Time


We ship the item the Next day after the payment has been received, If there is a delay in the shipment, we will notify the buyer immediately. We use PostCanada mail.




Delivery Time


Delivery Times are different depending on the shipment methods, postCanada takes 2-3 business days around Ontario; another pronvice mail takes 7-10 business days. The delivery times is up to the post office, For the Codes, you will receive it by Email within one hour during our work hours ( Eastern Time) . If you buy it after work hours, you will receive it the next day





We Accept

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Contact Us  +1 416 725 3059